Verizon aims to curb rising customer churn by expanding its AI-driven initiatives to boost the customer experience, building on existing AI-powered support in stores and call centers. "We want to be people's first choice, providing products, services and experiences they can't get elsewhere," said Verizon Wireless CEO Hans Vestberg.

Consumers used only 9.9 video services on average in 2024's fourth quarter, compared to 11.1 the year before, TiVo discovered in a survey of Canadian and US adults. Monthly spending on entertainment fell almost $20 to $157.47, while daily video consumption dipped from 4.7 to 4.5 hours.

Samsung has announced plans to revamp the Galaxy Watch with a fresh new design and updated health features, likely powered by AI. The upgrade will roll out with the upcoming Galaxy Watch 8 and 8 Classic.

Apple has introduced Snapshot on Apple, a website featuring a carousel of celebrities and their work across Apple services. The site features profiles of 36 celebrities, including Bad Bunny and Zendaya, linking to content on Apple TV, Music and Podcasts.

US online businesses have invested an average of $403,000 on AI tools over the past year, focusing on customer experience improvements. A Storyblok survey of 300 large and mid-sized ecommerce companies revealed that nearly 30% of executives’ companies spent over $500,000.

In honor of National Apprenticeship Day, CTA spotlights the DC Workforce Consortium and its dedication to the growth of our industry. The organization, a Next Generation Sector Partnership formed and funded by the District of Columbia Department of Employment Services (DOES) and convened by BuildWithin, serves as a connecting point to align local talent with market demands in technology and skilled trades sectors. In this session from CES® 2025, explore how the DC Workforce Consortium is leveraging AI to address skill gaps and prepare the region for the future of work.

Join us Monday, May 12 at 12 p.m. ET for a CTA Virtual Roundtable to explore how standardizing health technologies can improve outcomes in women's health. Attendees will have the opportunity to hear diverse perspectives, ask questions and contribute to a dialogue focused on addressing the unique health challenges women face and how innovation and collaboration can help meet those needs. Register today -- for CTA members only.

This CTA research was conducted to better understand how business leaders in the technology industry are currently using (or plan to use) new and emerging technologies, such as AI, AR/VR, metaverse and quantum computing. Access the report for exclusive insights -- complimentary for CTA members.