Verizon aims to curb rising customer churn by expanding its AI-driven initiatives to boost the customer experience, building on existing AI-powered support in stores and call centers. "We want to be people's first choice, providing products, services and experiences they can't get elsewhere," said Verizon Wireless CEO Hans Vestberg.
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Consumers used only 9.9 video services on average in 2024's fourth quarter, compared to 11.1 the year before, TiVo discovered in a survey of Canadian and US adults. Monthly spending on entertainment fell almost $20 to $157.47, while daily video consumption dipped from 4.7 to 4.5 hours.
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Samsung has announced plans to revamp the Galaxy Watch with a fresh new design and updated health features, likely powered by AI. The upgrade will roll out with the upcoming Galaxy Watch 8 and 8 Classic.
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Apple has introduced Snapshot on Apple, a website featuring a carousel of celebrities and their work across Apple services. The site features profiles of 36 celebrities, including Bad Bunny and Zendaya, linking to content on Apple TV, Music and Podcasts.
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US online businesses have invested an average of $403,000 on AI tools over the past year, focusing on customer experience improvements. A Storyblok survey of 300 large and mid-sized ecommerce companies revealed that nearly 30% of executives’ companies spent over $500,000.