Hi NIepodam,

Imagine having an AI magic wand for your IT service desk—what would you fix first?

In our latest survey of over 1,200 IT leaders, here’s what topped the charts:

• 23% want to resolve Level 1 issues without human intervention
• 22% want AI to build and execute routine tasks automatically
• 21% want smarter, auto-suggested ticket categorization

(And that's just the beginning.)

Join SysAid’s Chief Customer Officer, Francis Li, and ITSM thought leader Doug Tedder for an exclusive live webinar where we’ll dive into the biggest ITSM trends shaping 2025—and what they mean for you.

You’ll leave with clear, actionable insights to modernize your service desk, boost efficiency, and deliver better support experiences.

Webinar: May 6 | 10 AM ET / 4 PM CEST

→ Reserve Your Spot ←

Hope to see you there!

Best,
Terence