Hi there,

Did you know that consumers overwhelmingly prefer human interaction for customer service, even as AI adoption accelerates? Or that data security has become the top priority for customers in their brand interactions?

Download our new visual analyst report, “Infopack: Customer Experience 2025.”

Inside you’ll find 20+ charts highlighting trends like:

• Customer service teams are increasingly measured on revenue generation and efficiency metrics
• Email remains the #1 preferred communication channel, though preferences vary significantly by generation
• The biggest customer experience problems, according to consumers themselves

GET YOUR COPY

Sincerely,
Tracy Tang
Director, Research
EMARKETER

Compliments of LiveRamp.