2025 Voice of the Resident Report Now Live

Widewail analyzed over 1M Google reviews to uncover what drives renewals, great leasing experiences, and how resident expectations are changing.

Here’s what stood out:

Speed is the new standard.
Residents increasingly praised fast issue resolution in 2024.

Residents are getting granular.
They now highlight exact experiences—naming staff, citing timelines, and detailing the how and why of both positive and negative moments.

Rent complaints are out. Fees are in.
Frustrations around cost persist, but the focus has shifted from rent to unexpected add-on fees.

The full 2025 Voice of the Resident Report is available now.