Weekly change newsletter 5/1/2025

Each week, the CMS Cloud program provides a list of upcoming changes, maintenance windows, and updates to help customers build awareness and plan effectively and summarizes changes from the previous week.

This newsletter includes:

• Completed change summary for the week of 4/24/2025
• 5/2/2025 -  Splunk Prod - Replace Indexers
• 5/2/2025 - Enterprise JIRA Maintenance
• 5/3/2025 - Restart Production and Non-Prod HEC Servers
• 5/4/2025 - Marketplace SSM patching - PROD
• Enterprise Testing Services Notification

Completed change summary for the week of 4/24/2025

• 4/26/2025 - Enterprise Testing Services Maintenance
• 4/26/2025 - Restart Production and Non-Prod HEC Servers
• 4/26/2025 - DevOps Services Maintenance

To learn details about previous changes please go to the News and Updates section on cloud.cms.gov. (Secure Access required)

For Patching and Gold Image release schedule please view :Patching and Gold Image Release Calendar - 2025

5/2/2025 -  Splunk Prod - Replace Indexers

Summary:

The CMS Hybrid Cloud team will be replacing 3 indexers that are currently down to bring us back up to full capacity of 57 indexers.

Actions we are taking:

• Replace three indexers
• Bring new indexers into Cluster Manager
• Rebalance all indexers

When is this happening:

Start Time: Friday, 5/2/2025 at 08:00 p.m. ET

End Time:  Sunday, 5/4/2025 at 11:00 p.m. ET

Who will be impacted?

DRaaS ITSI, MITG MSI, EMM and CCIC search heads peered to the Splunk environment.

What is the Impact:

There is no expected impact to users while during the change window there can be latency in Splunk searches and Dashboards rendering slowly.

5/2/2025 - Enterprise JIRA Maintenance

Summary:

Enterprise JIRA (https://jiraent.cms.gov) maintenance activity to address a security vulnerability on Friday, May 2nd, 2025 beginning at 8:00 p.m. ET.

Actions we are taking

• Upgrade Enterprise Jira version to 9.12.22

When is this happening?

Start Time: Friday, 5/2/2025  at 8:00 p.m. ET
End Time: Saturday, 5/3/2025 at 3:00 a.m. ET

Who will be impacted?

All Enterprise JIRA Users

What is the impact? 

Enterprise JIRA (https://jiraent.cms.gov/) production instance will be unavailable during the maintenance window outlined above.

Support / Questions:

During the maintenance window, please send an email for any urgent requests/issues.

• CMS Cloud Support: CLOUDSUPPORT@cms.hhs.gov
• Agile Tools Support: AGILETOOLS@cms.hhs.gov

5/3/2025 - Restart Production and Non-Prod HEC Servers

Summary:

In order to keep the environment performing well, the CMS Hybrid Cloud team will conduct maintenance on the Cloud instances of the Http Event Collector (HEC) infrastructure every Saturday, starting March 8th from 10 a.m. ET to 11:30 p.m. ET through May 31st. 

Actions we are taking:

• Restart Production and Non-Prod HEC Services 

When is this happening?

Start Time: Saturday, 5/3/2025 at 10:00 a.m. ET 

End Time: Saturday, 5/3/2025 at 11:30 p.m. ET 

Restarts will be every Saturday from 10:00 a.m. ET through 11:30 p.m. ET until the End date/time.

Who will be impacted?

There is no expected impact to users.

What is the impact?

Restart Production and Non-Prod HEC Services - There is no anticipated downtime or impacts to the logging ingest process.

5/4/2025 - Marketplace SSM patching - PROD

Summary

• Marketplace PROD
• SSM Linux & Windows Vulnerability Patching

Actions we are taking: 

As part of our normal patching, the CMS Hybrid Cloud team will apply the latest Windows and Linux patches on Sunday, 5/4/2025 at 12:00 a.m. ET.  The week's patches will impact the PROD environment for the affected Marketplace applications noted below.

When is this happening?

Start Time: Sunday, 5/4/2025 at 12:00 a.m. ET

End Time:  Sunday, 5/4/2025 at 4:00 a.m ET

Who will be impacted? 

FFM_Opera, XES - CyberArk, OCEAN, VAMS, TWS, XES - XOC Tools, SERVIS, FFM_Shared_Services, FFM MLMS, XES - MSI Tech Lab, FFM_FM, FFM_TWS, FFM_PM, XES - Service Virtualization

DSRS, FFM, FFM DSH, FFM EDI, FFM EFT, FFM ESDCU, MCR, FLH, OC Base- FLH, OC Base PET

What is the impact? 

Patches will be transmitted to the affected areas. For some customers, reboots may occur depending upon the tags applied.

Enterprise Testing Services Notification

Application Lifecycle Management (ALM) is upgrading the Quality Center (QC) tool from Version 12 to Version 17. The upgrade and cutover process will begin in April 2025, with fully automated, application-by-application data migration with no impacts to existing data on the legacy server. A Product Owner (PO) from the Enterprise Testing Services (ETS) team will reach out to Application Development Organizations (ADOs) to discuss individualized scheduling. 

No action is needed at this time. If your ADO is affected by this migration, you will be contacted by the ETS team PO beginning in April to review your schedule and plan your individual migration. If you have questions about the ALM upgrade, please contact your assigned Hosting Coordinator.

Need help? We are here to support you.

If you have any questions, don't hesitate to reach out to your assigned Hosting Coordinator. CMS IT Support can be reached via cloudsupport@cms.hhs.gov, or call (800) 562-1963, and is documented here at Support Page on cloud.cms.gov.