May 1 - Etsy taps AI for personalization | Consumers split on social, generative AI

Etsy is leveraging AI to boost personalization; Lowe’s expands in-store pilot of kitchen visualization tech; Online retailers in the US spent an average of $400k on AI last year; Walmart drives toward instant payments

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Tech weekly

May 1, 2025 | This week’s tech news and insights for retail leaders

BROUGHT TO YOU BY — Toshiba Global Commerce Solutions

Making Every Shopping Experiences Memorable

Shopping isn’t just about buying — it’s about feeling. Modern retailers win by turning every visit — online or in-store — into a memorable moment. Read the blog.

Consumers waffle over using social, generative AI to shop

Customers may not be comfortable with advanced shopping tech and allowing AI to analyze their personal data, according to a KPMG report.

Etsy is leveraging AI to boost personalization

In its latest earnings call, the marketplace said personalized homepages yielded nearly double the engagement compared to those without personalization.

Lowe’s expands in-store pilot of kitchen visualization tech

After initial tests last year, the home improvement retailer is bringing its Style Studio tech to stores in California and Texas for three months.

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Online retailers in the US spent an average of $400k on AI last year

Despite aiming that investment at customer experience, 30% of executives told Storyblok that the tech only slightly improved the shopper’s experience.

Walmart drives toward instant payments

The mega retailer is eager to use more real-time payments as it speeds up digital services for cost-conscious customers.

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