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JUNE 17, 2025 |
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Take a pause: What percentage of buy now, pay later (BNPL) users have postponed, rescheduled, or delayed a BNPL payment in the past 20 days? |
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A) 7% B) 17% C) 27% D) 37% |
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CREDIT CARDS |
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Chases unveiled “The Shops at Chase,” an integrated shopping and promotion platform for Chase Freedom, Sapphire, and Ink cardholders. |
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Access to the platform will be available through the Chase app and Chase.com. |
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Eligible cardholders can use their Ultimate Rewards points, their card, or a combination of both to shop on a personally curated commerce platform populated by top brands like Ray-Ban, Tory Burch, and Callaway. |
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OPEN BANKING |
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National Bank is the first major Canadian bank to implement a secure data feed (API) for its retail customers to share their financial information with approved fintech applications, per The Logic. This move keeps National Bank ahead of Canada’s plan for a potential 2026 rollout of open banking. |
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When customers of most Canadian banks want to connect their account to fintech applications, they typically need to give their online banking passwords to third-party aggregators. But through its API, National Bank redirects customers to its own website for identity verification before securely providing data to the fintech. This significantly reduces security risks associated with sharing credentials. |
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BUY NOW, PAY LATER |
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Klarna partnered with Nift, a gift platform, to offer “gift”-style rewards for customers’ BNPL purchases. |
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Nift rewards Klarna customers with tailored gift cards that users can redeem at merchants like Chewy, Fabletics, HelloFresh, Laura Geller, NatureMade, Quince, and SiriusXM. |
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Nift claims that 88% of gift recipients rate their gifts positively and that 72% like the company that gave them a gift more after receiving the reward, which could help Klarna secure longer-term loyalty among its customers. |
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REPORT |
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The payments industry is entering a high-stakes H2 2025. Economic volatility, the rapid rise of agentic AI, and a wave of billion-dollar merger and acquisition (M&A) deals are redrawing competitive lines and forcing providers to reevaluate their core strategies. As stablecoins edge into the mainstream and social commerce explodes, only those willing to pivot quickly will survive the upheaval. Here’s how these trends will shake out in H2 2025. |
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Key question: What trends will impact payment providers’ product strategies in H2 2025? |
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Key stat: Almost 70% of US adults are not interested in using AI-powered personal shopping assistants, per a September 2024 EMARKETER and CivicScience survey. Despite this, payment providers and retailers are going all in on the tech. |
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CHART OF THE WEEK |
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Key stat: Over half (52%) of financial services leaders worldwide find content personalization the most difficult element of the customer experience to get right, according to a January survey from Broadridge conducted by Phronesis Partners. |
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