This position is located in the Retail Shop Unit of the Consumer Products & Services Section, Office of Business Enterprises, Partnerships and Outreach Programs.
Strives to execute the Library’s mission, while enhancing the visitor experience.
Public facing position assists customers in store and by phone, solves issues and/or complaints, adhering to both Library and Retail Store policies and procedures while delivering stellar customer service. Determines and meets customer’s needs to achieve store sales goals.
Assists in all areas of two Retail Stores requiring attention as requested by supervisor. Determines replenishment for common, non-recurring items and new items. Keeps product lines, product types, and/or retail space in stock and monitors tum and inventory levels. Supports planograms and checklists, coordinating and maintaining appropriate levels of brands, signature products, and other bestselling items at all times.
