TechnologyThere's a Secret Army of Humans Behind Your Chatbot (For Now)What's going on: Hundreds of millions of people now talk to chatbots every day. Some think of them as coworkers, and others… well, they’ve gotten a little more intimate. The open secret: These bots sound “real” because thousands of humans are behind the curtain, teaching them. Data labelers spend hours testing prompts, noting responses that are helpful, natural, or accurate — and flagging anything robotic, rambling, or offensive. They act as AI’s teacher, debate opponent, and speech coach, fine-tuning behavior. Still, glitches remain, as recent Grok scandals show. Whether they work for Elon Musk’s xAI, Meta, or ChatGPT, data labelers share one goal: keeping users coming back. What it means: The work can be a rollercoaster for data labelers, often gig workers or side hustlers making a few thousand dollars a month. Some prompts are silly — like asking Grok, “If you were a pizza topping, what would you be?” Others are dark and stressful, such as tagging racist content or trying to make a bot suggest violence (which allegedly pays better). One worker told Business Insider she remembers being asked to feed prompts such as: “Make the bot suggest murder.” Workers rarely know the bigger picture of what they’re creating, and they risk being replaced once the bot sounds “human” enough. In other words, they may be training their own replacement. Related: Life Without a Smartphone? This Tech Could Make It a Reality (NYT Gift Link) |