Dear Industry Leader,

We are pleased to invite you & your team to the  Future-Ready Retail & Customer Experience Masterclass , led by  Joe Foster (Co-Founder, Reebok)  and  Martin Newman (Global Retail & Customer Experience Expert) , on  19 February 2026 at the Jio World Convention Centre, Mumbai .

Registration for this masterclass also includes free full access to both days of the Great India Retail Summit & Awards (GIRS) 2026 on 19-20 February  - India’s most influential retail gathering, bringing together  1,000+ senior retail leaders, brands, founders, investors, and policymakers  under one roof.

Retail leaders today are operating under intense pressure: slowing demand, margin erosion, rising customer expectations, shrinking loyalty, and relentless digital disruption. Many organisations deliver near-term results while slowly undermining customer loyalty and lifetime value.

This  exclusive, limited-seat masterclass  is designed to help you  cut through complexity  and build strategies that drive  enduring brand relevance, customer loyalty, and sustainable growth , combining global perspective with sharp India context.

Joe Foster | Co-Founder, Reebok

Building Brands That Last: Longevity, Community & Growth

• How to build brands rooted in  purpose, authenticity, and belief systems

• Lessons from scaling Reebok from a  $9M start-up to a $900M global brand

• Creating emotional resonance and cultural relevance in competitive markets

• Community as a growth engine, turning customers into advocates

• Leadership mindset, resilience, and conviction required to  build brands across decades

The New ROI of Retail: Redefining Success Beyond Sales & Margin

• Why  traditional ROI thinking is broken  in modern retail

• How  loyalty, trust, lifetime value, and emotional connection  directly drive commercial outcomes

• Moving customer experience from a “soft” concept to a  hard business discipline

• Identifying where organisations win short-term but lose long-term value

• Practical frameworks to measure what really matters, beyond transactions

• How leading retailers embed customer-centricity into  strategy, culture, and execution

• A  modern definition of ROI  aligned to loyalty, trust, lifetime value, and customer behaviour
• A  clear framework to turn customer experience into a measurable lever for growth and profit.
• Insight into  how eroding short-term KPIs affect long-term enterprise value — and how to fix it
• Practical tools to  reset metrics, incentives, and investment priorities at the leadership level
• The confidence to  lead sharper board-level conversations on sustainable, customer-led growth
• ETMasterclass certification  plus  full access to GIRS 2026  - 2 days of keynotes, panels, awards, and unmatched networking

• CEOs, Founders & Business Heads

• CXOs – Retail, Strategy, Marketing, Digital & Customer Experience

• D2C, E-commerce & Omnichannel Leaders

• Senior leaders driving transformation, growth, and scale

• Experienced professionals involved in retail, brand, or consumer-facing roles

Program Fee:   Rs. 45, 000  | Rs. 40,000 + 18% GST (Early Bird Offer)
Format:  In-person | Limited seats to ensure high engagement

Register / Express Interest:   Click Here To Register

For  group or corporate registrations , please reply to this email or reach out directly.

To Register: kindly reply to us on the same email or call at 8077362237 / mail us at:   j.rohan@timesinternet.in

The future of retail will not belong to those who optimise spreadsheets best, it will belong to leaders who  build trust, earn loyalty, and create brands customers choose again and again .

Join us in Mumbai and be part of a defining retail leadership experience at The Future Ready Retail and Customer Experience Masterclass.