Dear Industry Leader,

As customer expectations rise and traditional performance metrics lose relevance, retail organisations are being pushed to rethink how they define growth, value, and success.

On 19 February 2026 , The Economic Times is hosting the Customer Experience & Brand Building Masterclass at The Jio World Convention Center in Mumbai , designed for Retail Leaders navigating this shift. This is a focused, in-person masterclass with a clear, practitioner-led structure:

• Joe Foster, Co-Founder, Reebok, shares first-hand lessons on building brands with longevity, community, and purpose, drawing from Reebok’s journey from a $9M startup to a $900M global brand.
• Martin Newman, Global Authority on Customer Experience & Loyalty, leads a practical deep-dive on The New ROI of Retail , helping leaders move beyond short-term metrics to loyalty, trust, LTV, and emotional connection as drivers of sustainable performance.

Participants will leave with a practical 90-day roadmap , enabling them to translate insights into clear strategic priorities and leadership actions relevant to today’s retail environment.

Would you be open to reviewing the detailed fee, agenda, and attendee profiles? If yes, please reply to this email or feel free to reach out using the details below.

Thanks and regards,

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Meghna Singh
Head of Content & Community - ETMasterclass | ET GrandMasters
The Economic Times Business Vertical

M: + 91 7289980507 | E: meghna.singh@timesinternet.in