CMS IDM Customers,
 
The external outage, impacting some users not being able to get MFA codes via email (Thu 22 Jan in the afternoon/evening), has been reported as being resolved (around 01:46am EST on Fri 23 Jan 2026) and was tracked via these pages:

https://status.cloud.microsoft/m365/
https://status.okta.com/#incident/a9CWR0000001HBi2AM

It is recommended that users setup two or more MFA devices for future cases where there may be similar impacts.  This may be done by logging into the IDM Home page (https://home.idm.cms.gov/) and going to the My Profile -> Manage MFA and Recovery Devices -> Add another device.  In addition to email, users can setup to get MFA codes via SMS/text, IVR (automated phone call), Okta Verify, and Google Authenticator and as noted it is encouraged to setup at least two or more.  Users with Login.gov based accounts can update their MFA (authentication) options following instructions on this page: https://www.login.gov/help/manage-your-account/add-or-change-your-authentication-method/
 
If you have questions related to this notice, contact the IDM Team (idmquestions@cms); If support is needed related to this, or other CMS services, please reach out to your application's Tier 1 Help Desk.