After logging miles at the Javits Center for NRF, one word was impossible to forget: AI. It cropped up repeatedly and and often dominated panel discussions across the three-day New York City event. Fashion retailers were eager to tout their own tech, including Ask Ralph, an AI-powered virtual shopping assistant created by Ralph Lauren in partnership with Microsoft. Curious users can download the Ralph Lauren app and pose their burning styling questions, which the assistant promises to answer in real time. “Nobody needs a tie, nobody needs a flannel shirt, nobody needs another pair of jeans—inspiring customers is a challenge,” David Lauren, chief branding and innovation officer at Ralph Lauren, said during a joint panel with Microsoft. “We love the clothes and we want them to love it, but showing a customer how to put it together is part of what makes Ralph Lauren unique.” He added that AI also helps the brand evaluate real-time inventory and surface items tailored to a shopper’s specific occasion. Lauren’s sentiments were shared by co-panelist Shelley Bransten, corporate VP of worldwide industry solutions at Microsoft. Drawing comparisons to e-commerce, she explained the tech offered a “glimpse” into the future. “If you just look at what all of your customers did over this last holiday period, $2 billion of AI influenced sales, it's a huge number,” Bransten said. “[A] 700% increase in AI-driven searches and inquiries. Most interesting—and this is true for Ask Ralph—is, how are people using these conversational agents? It’s all the brilliant basics of retail: it’s research, it’s recommendations, and deals.” And Ralph Lauren was certainly not alone in leveraging the ostensible powers of AI or envisioning its future in it. Keep reading here.—JS |