| |  | Water and energy supplies are essential for daily life and public health, and broadband services allow citizens to access a range of services in the modern economy.
Yet, millions of customers are still missing out on support with essential bills, while debt to water and energy companies has reached more than £7 billion.
Our new report 'Regulating water, energy and broadband to protect consumers in vulnerable circumstances' looked at whether the regulators Ofgem, Ofwat and Ofcom are doing enough to make sure energy, water and broadband companies support people in vulnerable circumstances.
We found that despite soaring debt, consumers still struggle to contact their providers and are not always aware of support available to help manage their bills – such as social tariffs and repayment plans.
This means people in vulnerable circumstances could be missing out on support to help manage debt. | | Read the report | |
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